Shipping Policy

Our Delivery Promise to YOU!
We pride ourselves in the care we put into your order and this includes on time delivery.  

Delivery Times
We deliver orders to all corners of Australia Monday to Friday (ex public holidays).

We always endeavour to deliver your order as early as we possibly can, and deliver to business addresses between 9am and 5pm,(please enter other delivery instructions in Special Instructions and we will endeavour to comply as much as is practical!)
In the unusual occurrence of a late delivery, please call us on 07 3891 6922 and we will do everything we can to make it up to you!
Need it in a hurry? We're proud to offer a Same-Business-Day dispatch  when you order by 12pm AEST. 

   
Product Quality Guarantee
We put a lot of time into packaging your order so it stays safe in transit and arrives in the same condition it left our store in. 
In the unlikely event that your order is damaged in transit, please contact us as soon as possible and we will replace it or refund it. Please note that a photograph is generally required for the replacement of any damaged goods.


Unattended Premises & Additional Re-direction/Re-delivery Charges
Our best advice is for you to please ensure someone is there to sign for their order on the day of deliver - If no-one is available to accept the delivery, a calling card may be left advising that it has either been forwarded to the local post office or courier depot (depending on the relevant courier company's policy) for you to collect at your convenience, or we’ll attempt a redelivery (further charges may apply). If you know in advance that no-one will be available to sign for delivery, simply tick the authority to leave check box or advise in special instructions. We will give the courier authority to leave your item/s at your address, but cannot take responsibility for any damage to products that may occur after it has been delivered. 

Delivery outside of Metropolitan areas
In regional and rural areas delivery can take up to a week. In these areas we cannot guarantee a delivery date, however if you have a date you need your order by, please enter it into special instructions and we will deliver as close as possible to your requested date.